| Terms and Conditions of Certification |
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Page 3 of 4 11 CERTIFICATE SUSPENSION OR WITHDRAWAL See also the section on Appeals Procedures. Following an unsuccessful assessment of a company's management system to ISO 9001 and/or ISO 14001 or BS OHSAS 18001 the certificate may be suspended or withdrawn as follows: (i) As a result of continued misuse of Registered Company Certification Marks. (ii) Failure to apply corrective action as a result of non-conformances found at an assessment within the relevant timescale. (iii) Any other breach of CCAS's Certification Terms and Conditions. It is also a policy of CCAS to notify the Trading Standards Office of any client withdrawn from registration. 12 CANCELLATION OF REGISTRATION Clients wishing to cancel/withdraw from registration must notify CCAS of their intention to do so within 2 months of the annual surveillance visit. Upon the cancellation of the Certificate (however determined) the Company shall forthwith discontinue the use of the CCAS certification marks and all advertising literature that contains the CCAS marks or any reference thereto. In addition, any other material or documents in the possession of the Company, which bear reference to the Certificate, shall be eradicated. 13 SHORT NOTICE AUDITS If a complaint is made about a certified client, or we have received notification of any changes (See Section 7), we reserve the right to undertake a short notice audit to investigate whether the company is still meeting the requirements of the Standard they are approved for. 14 COMPLAINTS AGAINST CCAS PERSONNEL If a client has a complaint regarding any employee of CCAS then this should be sent in writing to the Chief Executive of CCAS at the above address. If the complaint involves the Chief Executive then the complaint should be addressed to the Chairman of the Governing Board of CCAS. 15 ACCESS TO RECORDS OF COMPLAINTS CCAS certificated companies are required to record all complaints received from clients. When appropriate, evidence of prompt effective corrective action being carried out by the certificate holder shall be examined at each CCAS surveillance audit. The client also must inform CCAS Ltd in the event of an alleged breach of relevant legislative or regulatory requirements. 16 APPEALS PROCEDURE If a client wishes to appeal against any decision for whatever reason including suspension or withdrawal of a certificate, the client is at liberty to lodge an appeal with the Chief Executive of CCAS within 14 days of having been served with the decision. The Technical Committee will review the Appeal and will meet within 30 days of receipt of the appeal notice. The original decision shall remain in force pending the decision of the Panel. The decision of the panel is final and binding on both the client and CCAS. No counter claims will be allowed by either party. No costs, for whatever reason, will be allowed for either party as a result of an appeal. |
