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Terms and Conditions of Certification
Page 3 of 4

12 CERTIFICATE SUSPENSION OR WITHDRAWAL
See also the section on Appeals Procedures.
Following an unsuccessful assessment of a company's management system to the relevant standard, the certificate of registration may be suspended or withdrawn as follows:
(i) As a result of continued misuse of Registered Company Certification Marks.
(ii) Failure to apply corrective action as a result of non-conformances found at an assessment within the relevant timescale.
(iii) Any other breach of CCAS's Certification Terms and Conditions.
It is also a policy of CCAS to notify the local Trading Standards Office of any client withdrawn from registration.

13 CANCELLATION OF REGISTRATION
Clients wishing to cancel/withdraw from registration must notify CCAS of their intention to do so within 2 months of the annual surveillance visit. Upon the cancellation of the Certificate (however determined) the Company shall forthwith discontinue the use of the CCAS certification marks and all advertising literature that contains the CCAS marks or any reference thereto. In addition, any other material or documents in the possession of the Company, which bear reference to the Certificate, shall be eradicated.

14 SHORT NOTICE AUDITS
If a complaint is made about a certified client, or we have received notification of any changes (See Section 7), we reserve the right to undertake a short notice audit to investigate whether the company is still meeting the requirements of the Standard they are approved for.  Such visits are chargeable - (See Section 19).

15 COMPLAINTS AGAINST CCAS PERSONNEL
If a client has a complaint regarding any employee of CCAS then this should be sent in writing to the Chief Executive of CCAS at the address below. If the complaint involves the Chief Executive then the complaint should be addressed to the Director of Operations.


16 ACCESS TO RECORDS OF COMPLAINTS
CCAS certificated companies are required to record all complaints received from clients. When appropriate, evidence of prompt effective corrective action being carried out by the certificate holder shall be examined at each CCAS surveillance audit. The client also must inform CCAS Ltd in the event of an alleged breach of relevant legislative or regulatory requirements.

17 APPEALS PROCEDURE
If a client wishes to appeal against any decision for whatever reason including suspension or withdrawal of a certificate, the client is at liberty to lodge an appeal with the Chief Executive of CCAS within 14 days of having been served with the decision.
The Technical Committee will review the Appeal and will meet within 30 days of receipt of the appeal notice. The original decision shall remain in force pending the decision of the Panel.
The decision of the panel is final and binding on both the client and CCAS. No counter claims will be allowed by either party.
No costs, for whatever reason, will be allowed for either party as a result of an appeal.


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