• Customer Complaints Procedure

Customer Complaints Procedure

Chamber Certification Assessment Services Ltd (CCAS) welcome any feedback regarding its services including suggestions, compliments, complaints etc.

If you wish to complain about the services provided by CCAS, please contact us in line with the following process:

 

Please submit your complaint and any relevant evidence to the Chief Executive, email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Chamber Certifcation Assessment Services Ltd office address is as follows: 

CCAS House, 20 Morston Court, Kingswood Lakeside, Cannock, Staffordshire WS11 8JB.

Please ensure the content of your complaint includes:

a) Your full name

b) Your address

c) Contact details including: email address, full address and telephone number.

Investigation

On receipt of a complaint CCAS shall:

a) Acknowledge your complaint within 5 working days

b) Appoint an appropriate person to investigate the matter

c) Record details of the complaint in the complaints register

c) If possible, aim to resolve the complaint in 20 working days

d) Provide a progress report when appropriate and formal notice of the outcome at the end of the investigation.

 

The progress and decision regarding complaints will be reported at each monthly management meeting and at management review meetings.

Any required corrective and preventive action will be recorded when applicable at each management meeting.

If the complaint relates to activities/services CCAS is responsible for, we will undertake the necessary action to resolve the complaint effectively.

If the complaint relates to a certificated client of CCAS, the relevant client will be informed about the issue. If the complaint is upheld / deemed to be valid, CCAS will require the certified client to undertake appropriate action to close out the complaint effectively.